Turn hotel knowledge into something your team actually uses.
Cinco gives every employee instant access to approved procedures, standards and step-by-step guidance, so they know what to do, when they need it.
Lost medication procedure
Secure it as a sensitive lost item.
- 1Do not discard it or leave it in the room
- 2Seal it in a bag and record the room number
- 3Notify the supervisor and use secured storage
Source: Lost & Found
ExploreYour hotel already has the knowledge. Cinco makes it operational.
- SOPs
- Brand standards
- Policies
- Checklists
- Manager expertise
- Property updates
- Knowledge processing
- Managers approved
- Housekeeping
- Front Desk
- Maintenance
- Food & Beverage
- Security
- Other
- Knowledge in use
- Feedback & gaps
Make your hotel’s knowledge easier to use.
01Bring in your knowledge
Upload PDFs, SOPs, brand standards and policies, or add instructions from your managers.
02Let Cinco structure it
Cinco’s AI agents turn the content into clear, accessible knowledge, saved in one place and connected to its sources.
03Review and approve
Managers review and edit the content, then approve it for the team.
Bring in your knowledge
Ask Cinco. Know what to do during your shift.
01Ask in your own words
Staff can ask a question in their language or choose a suggested question about their daily work.
02Get practical guidance
Cinco answers using the knowledge your hotel has approved, with clear guidance for the task at hand.
03Go straight to the source
Every answer links to the relevant resource, so staff can check the details and keep learning.
Ask Cinco
Suggested questions
Help your team learn how your hotel works.
01Open it on any phone
Staff access their assigned resources on their phone, in their language, without downloading an app.
02Learn through practical examples
Short, visual lessons explain the procedure, show common situations and check understanding along the way.
03Come back when you need it
Completed resources stay available, so staff can revisit a guide or refresh a step during their shift.
Your learning resources
Housekeeping · Hotel Marea
See where your team needs more clarity.
01See what comes up most
Follow the questions and searches that come up during daily work to understand what your team needs.
02Find gaps in your knowledge
Spot unanswered questions and see which resources are helping staff find an answer.
03Know what to improve next
Use these signals to decide which procedures need clearer guidance or new content.
Searches over time
Last 3 monthsLet your team help improve what your hotel knows.
01Hear from the people using it
Staff can share whether a resource helped and point out what was missing or unclear.
02Understand what needs to change
Review feedback for each resource to find confusing steps, outdated instructions and useful additions.
03Keep the knowledge useful
Managers use that feedback to review and improve the content, keeping it relevant to daily work.
Did this resource help?
Guest Room Turnover and Readiness Inspection
18
It helped
4
Somewhat
2
Didn't help
See what helped and where staff need more clarity.
Frequently asked questions
What is Cinco?
Cinco is an operational knowledge system for hotel teams. It turns the knowledge your hotel already has into practical resources employees can learn from, ask questions about and use during their shift. Managers review what is shared and use staff questions and feedback to keep it useful.
What knowledge can we bring into Cinco?
Start with your existing PDFs, SOPs, brand standards, policies and checklists, or add instructions from your managers. Cinco helps turn that material into accessible knowledge, so you do not have to write everything again or start with a blank course.
How does the knowledge become ready for the team?
Cinco’s AI agents structure your content into practical training, quick guides and updates, keeping it connected to the source material. Managers review, edit and approve the resources before publishing them to the people who need them.
How does Ask Cinco help during a shift?
Employees ask in their own words and get guidance from the hotel’s approved knowledge available to them. They can open the linked resource to check the details or learn the procedure. When the available material does not cover a question, Cinco makes that gap visible instead of inventing a hotel policy.
Can employees use Cinco on their phone and in their language?
Yes. Staff open a link on their phone with no app to install. Resources are available in English, Spanish, French and Portuguese, based on each employee’s preferred language.
What happens when information is missing or outdated?
Staff can flag what was unclear, missing or no longer matches how the work is done. Managers review that feedback and update the relevant resource. Unanswered questions and repeated searches also help them see where more guidance is needed. Staff feedback informs changes, while managers stay in control of what is published.
Is Cinco only for onboarding and training?
No. Training is one way to use the knowledge. Employees can also find a quick guide, ask a question during a shift or revisit a resource they have already completed. The same knowledge stays useful as people learn the job and carry it out.
Does Cinco replace managers or our operational tools?
No. Managers still approve instructions, coach their teams and make operational decisions. Cinco makes their knowledge easier to access and apply. It works alongside the tools you use to manage reservations, tasks and daily operations.